Privacy Policy

Last updated: January 2025. This Privacy Policy describes how Voxtral collects, uses, and protects your information.

Information We Collect

We collect information you provide directly to us, such as when you:

  • Use our API services
  • Visit our website
  • Contact our support team
  • Subscribe to our newsletter
  • Participate in our community

Types of Information

  • Account Information: Email address, name, organization
  • Usage Data: API calls, features used, performance metrics
  • Audio Data: Speech content processed through our services
  • Technical Data: IP address, browser type, device information
  • Communication: Support tickets, feedback, community posts

How We Use Your Information

We use the information we collect to:

  • Provide and improve our speech understanding services
  • Process your API requests and deliver results
  • Maintain and enhance our platform security
  • Provide customer support and respond to inquiries
  • Send important updates about our services
  • Analyze usage patterns to improve our technology
  • Comply with legal obligations

Data Processing

Audio data processed through our API is used solely for providing transcription and understanding services. We do not use this data for training our models without explicit consent.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • Service Providers: With trusted partners who help us operate our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit permission

Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security audits.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent where applicable

Opt-Out Options

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve our website functionality

Third-Party Services

We may use third-party analytics and advertising services that collect information about your use of our website. These services have their own privacy policies.

Google AdSense

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies and other tracking technologies to:

  • Display personalized advertisements based on your interests
  • Measure the effectiveness of advertisements
  • Prevent showing the same ads repeatedly
  • Detect and prevent invalid clicks

You can learn more about Google's data practices at Google Privacy Policy. To opt out of personalized advertising, visit Google Ads Settings.

Analytics Services

We use Google Analytics to understand how visitors interact with our website. This service collects information such as:

  • Pages visited and time spent on each page
  • Browser and device information
  • Geographic location (country/city level)
  • Referral sources

Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice on our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.